Location: Stockton-on-Tees, Cleveland
Type: Permanent, Full-Time Salary: £24,000 – £28,000 per annum
About Imperial Professionals:
Imperial Professionals is collaborating with a global engineering firm to find a Customer Service Coordinator. This role is vital in ensuring the delivery of top-notch service to customers and managing service-related tasks efficiently.
Job Details
Benefits:
- Up to £24,000 annual salary plus bonus
- Permanent contract
- Full-time hours
Requirements:
- Proven experience in prioritization
- Experience handling telephone calls, ideally in a call centre or help desk setting
- Strong planning and management skills
- High level of IT literacy, including proficiency with accounting software, MS Office, and advanced Excel
Salary Details:
- £24,000 – £28,000 per annum, depending on experience and performance
About the Role:
The Customer Service Coordinator will ensure the provision of exceptional service to customers by meeting service deadlines and maintaining clear communication. Key responsibilities include managing the service book, handling service calls, liaising with suppliers, and supporting the Finance department. The role also involves adhering to financial regulations and achieving service targets. The Coordinator will work closely with various departments to enhance service delivery and maintain strong customer relationships.
Key Responsibilities:
- Manage day-to-day service tasks and communications
- Coordinate with suppliers and factories to ensure service excellence
- Support Finance with payment and credit terms
- Adhere to financial policies and controls
- Meet service targets and KPIs
- Maintain high-quality standards and process accuracy
- Handle customer escalations and ensure resolution
- Collaborate across departments for effective service delivery
- Uphold company values and health, safety, and environmental guidelines
Equal Opportunity Statement:
Imperial Professionals is an equal opportunities employer, committed to ensuring that no job applicant or employee is treated less favorably based on personal or protected characteristics.
