Location: Remote (UK-based, reviewed every 6 months)

Type: Full-Time, Permanent

Salary (£): £23,795 per annum

About Teleperformance

Teleperformance is a leading provider of customer service solutions in the public sector. With a focus on delivering high-quality, efficient support, they pride themselves on their commitment to excellence and customer satisfaction.

Job Details

Benefits

• 28 days’ holiday (including bank holidays), increasing to 30 days after 1 year of service
• Lifestyle Benefits programme with discounts, special offers, and free wellness classes
• Refer & Earn Scheme – earn up to £900 for referring a friend
• Employee welfare support with access to a Mental Health Employee Assistance programme
• Opportunities for career development and progression

Requirements

• Strong verbal and written communication skills
• Ability to establish collaborative customer relationships in a fast-paced environment
• Professional and friendly telephone manner
• Previous Customer Service experience
• Proficiency in PC skills and ability to navigate multiple systems
• Ability to work under pressure and meet targets

Salary Details

The annual salary for this remote job is £23,795. The position requires a 40-hour workweek, with shifts available Monday to Friday between 8:00 AM and 8:00 PM.

About the Role

This customer service remote job involves handling inbound calls from the public, booking, rescheduling, and cancelling appointments as needed. The role requires excellent communication skills, attention to detail, and the ability to work efficiently in a remote setting. The successful candidate will be the first point of contact for customers, providing service excellence at all times while adhering to GDPR guidelines.

Key Responsibilities

• Manage inbound calls and assist with appointment bookings
• Provide accurate information and support to callers
• Maintain data confidentiality in accordance with GDPR
• Collaborate with team members in a remote environment
• Ensure service excellence in every interaction

Teleperformance is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.
Referral code: 5317072

Apply Now

If you’re ready to take on this customer service remote job, apply today through our online application portal.