Location: Oxford, United Kingdom (Part-time/Full-time)
Type: Part-time or Full-time
Salary (£): [Salary details would be here if provided]
About Spottitt
Spottitt is a rapidly expanding company specializing in geospatial data solutions, with operations in the UK, Poland, and soon the US. As the company continues to grow, it seeks a dedicated Customer Success Manager to join its Service Delivery Team. This role is crucial as Spottitt scales its operations globally, ensuring customer satisfaction and service excellence.
Job Details
Benefits:
- Competitive remuneration based on experience
- Employee Share Option Plan
- Company pension plan
- 25 days of holiday plus bank holidays
- Support for professional development goals
- Flexible home/office working arrangements
Requirements:
- Proficiency in Trello or other project management software
- Excellent written and spoken English communication skills
- Ability to resolve customer issues, including for non-native English speakers
- Strong organizational skills and multitasking ability
- Experience in improving and automating delivery processes
- Understanding of geospatial data and GIS software (QGIS preferred)
- Proficiency with Google Workspace tools (Slides, Docs, Sheets)
Salary Details: [Salary details would be provided here if available]
About the Role:
The Customer Success Manager will take over service excellence responsibilities from the CEO, Lucy Kennedy, and be instrumental in building Spottitt’s Service Delivery Team. The role involves managing live contracts, facilitating seamless communication between sales, technical teams, and clients, and driving service delivery improvements through automation. This position requires a proactive, self-starting individual with the potential to grow into a leadership role, possibly as a future COO.
Key Responsibilities:
- Achieve service delivery objectives aligned with company OKRs
- Develop and implement service delivery processes and tracking systems
- Ensure smooth handover of service delivery needs from sales
- Track and improve Net Promoter Score
- Collaborate with the Product Manager to enhance service offerings
- Support the integration of service delivery metrics into the company dashboard
- Handle customer communications and resolve issues promptly
Equal Opportunity Statement:
Spottitt is an equal opportunities employer. Candidates must have the right to live and work in the UK. No visa sponsorship is available, but flexible working arrangements and some relocation support may be discussed.
