Location: Michaelwood, Gloucestershire, Dursley, GL13 9JS

Type: Full-Time, Permanent, Flexible hours with overtime available

Salary (£): £11.60 per hour

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 59 service areas and 31 hotels across the country. They manage top brands like Starbucks, Subway, and Days Inn, all while maintaining a strong sense of teamwork despite different uniforms. Welcome Break prides itself on its inclusive and diverse work environment, ensuring every team member feels respected and valued.

Job Details

Benefits

• Flexible Working Hours: Tailored to fit your lifestyle, including seasonal hours.
• Competitive Pay: £11.60 per hour, with the potential for overtime.
• Employee Discounts: Enjoy 50% off at onsite brands like KFC, BK, Starbucks, and Pizza Express.
• My Welcome Break Discounts: Savings available at hundreds of retailers.
• Career Progression: Opportunities to advance from Customer Service to Management with excellent training programs.
• Holiday Entitlement: Increases with years of service.
• Cycle to Work Scheme: Promotes a healthy and sustainable commute.
• Free Onsite Parking: Available for all employees.
• Uniform Provided: At no extra cost.

Requirements

• Customer Service Skills: A friendly and welcoming demeanor.
• Attitude: Positive and willing to learn.
• Flexibility: Ability to work various shifts, including weekends and holidays.
• Experience: Previous experience in a similar role is preferred but not required.

Salary Details

The position offers an hourly rate of £11.60 with the opportunity for overtime. This competitive pay is complemented by the numerous benefits and career growth opportunities provided by Welcome Break.

About the Role

The Hotel Receptionist plays a crucial role in ensuring guests have a pleasant experience from the moment they walk through the door. This role involves managing check-ins and check-outs, handling guest inquiries, and ensuring the front desk operates smoothly. The successful candidate will be proactive in problem-solving and delivering high-quality customer service. With flexible working patterns, this role is ideal for individuals looking to grow within the hospitality industry.

Key Responsibilities

• Manage the check-in and check-out process efficiently.
• Provide guests with all necessary information regarding the hotel’s services and local attractions.
• Handle reservations, cancellations, and room changes promptly.
• Address and resolve guest complaints and concerns in a professional manner.
• Maintain the front desk’s cleanliness and organization.
• Collaborate with other departments to ensure a seamless guest experience.

Equal Opportunity Statement: Welcome Break is an equal-opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. They encourage applicants from all backgrounds to apply, ensuring a diverse and supportive workplace.