Location: Remote (United Kingdom)

Type: Full-Time

Salary: £11.75 per hour, increasing to £12.08 per hour after 3 months

About Teleperformance

Teleperformance is a global leader in customer service management. They provide an exceptional working environment and are dedicated to supporting their employees and clients through innovative and effective solutions.

Job Details

Benefits

• Online recruitment process with potential job offer within 24 hours
• Fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
• Lifestyle Benefits program with discounts, special offers, and exclusive deals
• Free wellness, kids, and learning classes through their Community Online Academy
• Refer & Earn Scheme – up to £900 for referrals and £300 for the referred friend
• Free access to Mental Health Employee Assistance program
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Requirements

• Strong verbal and written communication skills
• Attention to detail
• Ability to establish excellent customer relationships in a fast-paced environment
• Professional and emotional stability
• Proficiency in PC skills and ability to navigate multiple systems
• Consistent typing speed and multitasking ability
• Positive attitude and resilience
• Adaptability to evolving processes

Salary Details

• Initial rate: £11.75 per hour
• After 3 months: £12.08 per hour
• Full-time: 40 hours per week, Monday to Saturday between 08.00 am and 6:00 pm
• Flexibility to work any shifts within these hours

About the Role

Teleperformance is seeking dedicated Contact Centre Agents for their virtual customer service team. The role involves managing a caseload with empathy and professionalism, collaborating with agencies, and addressing complex issues to enhance the well-being and financial stability of vulnerable customers.

Key Responsibilities

• Conduct challenging and effective conversations
• Maintain and manage multiple cases simultaneously
• Manage a designated caseload
• Conduct interviews and gather evidence with curiosity and confidence
• Assess and compare multiple sources of information
• Engage with challenging and vulnerable individuals, demonstrating empathy
• Collaborate with teams to support delivery outcomes
• Proactively seek advice and information when unsure
• Follow structured review processes in adherence to legal and policy requirements
• Record progress of caseloads and maintain relevant evidence

Teleperformance is committed to providing equal opportunities to all candidates.